I am a citizen of the United Arab Emirates and recently used your international delivery services. Unfortunately, I encountered a deeply troubling level of customer service. During my interaction with your support team, an employee named Mikhail made offensive remarks directed at my family, which is entirely unacceptable in a professional environment.
Such behavior severely undermines trust in your company, especially for a service operating on an international scale that should maintain high standards for all customers. I kindly request that you review this incident and take appropriate measures to ensure that situations like this do not occur in the future.
I look forward to your prompt response and to seeing respect upheld in all customer interactions.